Why is a Live Chat system good for your business, especially during Covid19?

Assist your customers and win more sales with a webchat system

A Live Chat system is an online platform that allows businesses to chat with their customers/clients directly online about their queries concerning the products and services. Since we are currently in the middle of the Coronavirus crisis in which at least most of the workforce is working from home, this is a must-have feature on the website for all businesses. In today’s world, all users expect an instant response from their businesses about their products and services.

Here are the main reasons why a Live Chat system is good for your business to increase sales and better understand your customers:

1) Reduced Customer Phone Queue times and frustration of customers

Having many frustrated customers waiting in a queue to have their phone call answered by a member of the support team is a challenge for many businesses that can’t afford to hire large teams.

With a Live Chat system, you can not only assist your customers instantly but also save them from the hassle of going through long queues before they can speak to a support representative.

2) Instant response means happy customers

Knowledge bases and help articles are excellent ways of providing support and helping customers solve problems. However, users may not have enough time to go through these to find the solution to their proposed problem. Emails are good for technical support but don’t expect an instant response from a support representative. Expect their email response to your query within the next 12-24 hours or so.

With a Live Chat system, you can speed up the process by answering product/services related questions instantly and also provide fast and efficient technical support to customers and clients.

3) The ability to provide support to customers from around the world

A Live Chat system has made it so much easier for businesses like you to interact with and provide support to customers from around the world.

The only requirement that customers need to communicate with the technical support team via a Live Chat system is a computer and access to the Internet. This saves companies more money instead of setting up offices in major countries just to connect to their customers.

4) Convert users to customers

More than 30% of visitors purchase instantly after chatting in real-time with a support agent from an e-commerce website. A Live Chat system is a great way to generate leads and make sales. Because this provides users with instant access to your support staff and sales team, your team has many more opportunities to provide solutions to their needs and thus, turn these visitors into paying clients or customers.

5) Improved Customer Service and Loyalty

Live chat is a simple and effective way for businesses to give quick answers to customers’ questions about their products, resolve issues promptly, and ensure that they will be there for their customers when they are needed the most.

Looking for someone to provide you with a quick and efficient solution to increase sales and increase customer loyalty and satisfaction? Look no further than the experts at Clixpert. Don’t hesitate to call us on 1300 254 973 or drop us an enquiry at info@clixpert.com.au for more information.